Frequently asked questions

Everything you need to know about Oxfam's response to the coronavirus pandemic.

Got another question? Contact us by email at heretohelp@oxfam.org.uk or call us on 0300 200 1300.

  • Where is Oxfam working and helping fight Coronavirus?

    In 46 countries worldwide, Oxfam is working with local organisations, community groups, ministries of health, and key UN agencies to respond to the crisis and help save lives.

    Regular handwashing with soap and water is the single most important thing we can do to prevent the spread of disease. It’s simple, quick and cost effective. Donations from Oxfam supporters mean we’ve been stopping the spread of diseases for decades –through hygiene training, water tanks, taps, loos and soap. As a result, millions of people are safe from diseases like cholera, who otherwise wouldn’t be. We’re helping people minimize the risk of infection by providing them with accurate information and advice in local languages. In many countries, we have already ramped up hygiene awareness, the delivery of soap, hand-washing facilities and clean water especially to people in higher-risk areas.

    Priority countries

    We have identified 16 countries* to prioritise based on their context and our local resource. This does not exclude other countries; it just allows us to put our resources into the places where we can have the biggest and most meaningful impact.

    * Priority countries are: Burkina Faso, Chad, Central African Republic, Kenya, Somalia, Democratic Republic of Congo, South Sudan, Occupied Palestinian Territories, Iraq, Syria, Yemen, Lebanon, Bangladesh, Myanmar, India, Zimbabwe.

    Coronavirus appeal

    Money raised from the Coronavirus Emergency Response appeal will help enable our response to the pandemic across all our work, where the need is greatest.

  • What is Oxfam doing to help the UK?

    In the UK, we’re supporting the effort to help people protect themselves, each other and the NHS. We’re promoting best practice in handwashing with simple messages and tutorials.

    The pandemic has made us all appreciate the value of care and the dedication of those who provide it, both in Britain and globally. Yet carers – the vast majority of whom are women - have been under-valued and under-rewarded for far too long.

    In Britain, we are working with women’s rights, anti-poverty and carers' organisations to ensure better emergency support and a fairer economic deal for underpaid and unpaid carers, as well as making sure the voices of carers are heard in policy-making and by decision-makers. While the immediate focus is rightly on saving lives, we must also ensure that as we seek to build back a better system after this pandemic, our economy better values carers and stops pushing them into poverty, ensuring decisions taken now and in the future tackle existing inequalities.

    We’re doing all we can to help people and communities stay connected as we face the challenges that come with isolation. While our high street shops remain closed, we are working to help our amazing volunteers feel supported and connected to the Oxfam community.

  • What can I do to help from home?

    Many of you will have been looking forward to taking part in an event for Oxfam this year – from the London Marathon to our walking challenge, Trailwalker.

    You can still help people facing the Coronavirus all over the world, from your own home. We have put together a few ideas – from home schooling help, to fundraising challenges you can do from home.

    It’s easy to set up your own fundraiser on JustGiving and other platforms. Some of our staff and volunteers have been doing things like sponsored haircuts and star-jumps. You could join them by setting up your own fundraising page and raise money for Oxfam’s vital work.

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